Return And Refund Policy

We will accept returns for most items that were purchased from and shipped by The Woodturning Store within 30 calendar days of the original purchase. This does not include drop shipped or special-order items. Returns for items shipped from The Woodturning Store are subject to the condition of the returned item (see below under “Refund Eligibility Policy”).

Items that are sold as “Open Box”, “A-Stock", “B-Stock", “Used” and “Final Sale” are non-returnable. This will be clearly stated at the time of purchase. These types of items will often be listed under the “Open Box” category of our website and will also indicate “A Stock”, “B Stock” etc. in the product title and on the product page.

All return requests must have a valid Returned Merchandise Authorization Number (RMA#) which can be obtained online through your account, on your order page. If you need assistance on how to obtain an RMA#, please follow the instructions here.

Depending on the reason that an item is being returned or exchanged, the customer may be responsible for paying return postage.

Customer Responsibility 

If a return or exchange is requested due to customer reasons, the customer is responsible for paying return postage. Examples of customer reasons include but are not limited to:

• Ordering the wrong size (e.g. incorrect post size or thread).
• Deciding the item is no longer needed or wanted.
• Change of mind after the order has been shipped.

The Woodturning Store Responsibility

If the return or exchange is due to an error on our part, such as:

• Incorrect item shipped.
• Defective or damaged product upon arrival.
• Misrepresentation on our website.

In these cases, we will provide a pre-paid return shipping label at no additional cost to the customer.

Items that are drop shipped from a manufacturer are subject to the terms and conditions of that manufacturer's policies. Most drop shipped items are not returnable. Drop shipped items that are received damaged or defective will be handled according to the manufacturer's terms and conditions.

PLEASE NOTE that all freight shipments are CURBSIDE delivery only. The purchaser is responsible for moving machinery from the curbside to inside the home. Returns cannot be accepted for customers that refuse curbside delivery.

Any item that is special ordered is not eligible for a return or refund. Special order items are products that are not normally stocked and sold by The Woodturning Store but are specifically ordered for a customer.

Once an RMA# is obtained, the buyer can ship the item to us at:

Returns Department
The Woodturning Store
81 A-B East Jefryn Blvd
Deer Park, NY 11729

A copy of your order should be placed in the box and the RMA number written on the outside of the shipping box and on your order page. All items must be placed securely in a proper shipping box and you must not use the product packaging as a shipping box. Please do not write or place labels on the product packaging, this will incur a fee as described in the section below since the packaging will no longer be usable.

The return shipment must be postmarked within 30 days of purchase and must be shipped with a reputable carrier such as UPS, USPS, FedEx or DHL that can provide a tracking number. We suggest that the package be insured and have delivery confirmation. We are not responsible for items that are not received or damaged in transit back to us.

You may want to email us at support@thewoodturningstore.com with your tracking information so we can monitor its arrival.

•         JET and Powermatic items ordered from The Woodturning Store are not returnable for any reason other than JPW Industries’ error or warranty.
•         Custom built units being returned for warranty reasons must have been deemed non-repairable by a JPW Industries Technical Service Representative. Custom-built units being returned due to JPW Industries error must be returned in the original container & must be un-used.
•         Material handling equipment returned in used condition will be scrapped and credit will be denied.
• Unauthorized Non-Warranty returns may be assessed additional restocking fees, returned to sender (freight collect), or disposed of without credit issuance at JPW Industries’ discretion.

• Warranty return shipments must be pre-approved by The Woodturning Store and JPW Industries and be clearly marked with a valid RGA number.
  
• Refer to the “Warranty & Service” section of the product’s user manual for warranty details.
  
• Credit issuance is subject to merchandise inspection and warranty eligibility verification.

If a refund will be applied to your order, the refund will be in the same form that was used for the original payment (Credit Card, Paypal, Gift Certificate, etc). Please allow two to three business days for us to process your refund. Your payment processer will take additional time to complete the transaction.

PLEASE NOTE that all freight shipments are CURBSIDE delivery only. The purchaser is responsible for moving machinery from the curbside to inside the home.

The Woodturning Store inspects all items upon return. We reserve the right to either deny a refund or charge a restocking fee plus the cost of shipping for any item returned to our facility.

PLEASE NOTE that all freight shipments are CURBSIDE delivery only. The purchaser is responsible for moving machinery from the curbside to inside the home. Items cannot be returned if a customer refuses curbside delivery of machines.

Items that are stocked and shipped from The Woodturning Store warehouse will be refunded as described below, based upon the returned condition:

• New condition without signs of wear and tear, complete with all parts and instruction manuals, with new packaging will be provided a full refund of the purchase price, plus applicable taxes, excluding shipping charges.
• New or like new condition, complete with all parts and instruction manuals but with missing or damaged packaging will incur a 15% restocking fee.
• Lightly used condition (slight signs of wear and tear) complete with all parts will incur a 25% restocking fee.
• Used condition (clear signs of heavy use / significant wear and tear) complete with all parts will incur a 50% or more restocking fee.
• Any condition with missing or damaged parts cannot be accepted and no refund can be given. The item can be returned to the buyer at the buyer’s expense.

IMPORTANT: To ensure your items arrive back to us safely, please make sure to pack them securely with plenty of packing material! Sharp or pointy items (such as bowl gouges or tool rests) should be wrapped carefully so they do not puncture the box during shipping.

We understand that sometimes customers accidentally order an item that is the wrong size or an item is not compatible with their lathe. For this reason, we offer exchanges for items purchased from and shipped by The Woodturning Store, on a case-by-case basis. This does not include drop shipped or special-order items.

If you wish to exchange an item, you must contact us by phone and/or email before sending the items back. The exchanged items must be received by The Woodturning Store in NEW CONDITION. This includes the original packaging, as described below: :

New Condition: No signs of use or wear and tear, the item is complete with all parts and instruction manuals, with new packaging.

In the event that an exchanged item is received without the original packaging, or there are signs of use and/or damage, we reserve the right to deny an exchange or charge a restocking fee, which will vary depending on the extent of damage.

When exchanging an item, the customer is responsible for paying return postage to The Woodturning Store and may be responsible for additional shipping and handling charges on the exchanged item.

If the item being exchanged is of lesser value than the exchanged item, the customer is responsible for paying the difference in price.

If the item being exchanged is of greater value than the exchanged item, the customer will be refunded the difference. The refund will be issued either to the original payment method or offered as a store credit.

Although we do our best to insure your items arrive safely, sometimes shipping damage does occur. If you suspect that a product was damaged in transit, and you are in the presence of the shipping carrier/driver, ask that “Item Damaged” be noted with the carrier. This may not be possible if you are not present at the time of delivery. In both cases, open the package and complete a detailed inspection of the product received. Please email us with an explanation of the situation and provide photos of the damaged product and packaging. We will determine the next course of action.

If you find that your product is defective or missing parts, please notify us within seven business days of receiving your item. Please email us with an explanation of the situation and provide photos, if applicable. We will contact you and work with you on the resolution of your issue.

If a package is returned to The Woodturning Store due to a shipping address provided by the customer as “undeliverable”, “invalid” or “incorrect”, the customer will be responsible for any additional shipping costs or return shipping cost.

The Woodturning Store is not responsible for packages delivered incorrectly due to incorrect shipping information provided, such as a previous residence or business address.

If you have any questions or concerns about returns, refunds, exchanges or anything else don’t hesitate to reach out. You can get in touch with us by phone at (631) 975-2800 Monday – Friday from 9AM to 5PM EST or by email anytime at support@thewoodturningstore.com.