FAQ - Common Questions
Thank you for visiting our website! The Woodturning Store is one of the largest online woodturning product dealers in the U.S. We have experience selling online since 1999 and have made almost 1,000,000 online sales. We hope you find our FAQs helpful and informative. If you do not see the answer to your question, please reach out to us at support@thewoodturningstore.com.
PURCHASING QUESTIONS
How Can I Get All the Latest Deals?
Sign up for our mailing list! This is the best way to stay informed and receive all of our specials straight to your inbox. Our emails are generally sent out once per week. Don’t miss out!
Why are Our Prices So Low?
We are optimized as an online business and accustomed to working on smaller profit margins as compared to the traditional retail storefront. We believe that our sales model consistently delivers the best possible experience at the lowest cost to our customers. Our state-of-the-art inventory and order processing systems allows us to be very efficient in receiving and processing all orders, most orders are shipped within a few hours of placing your order. Our systems and staff are what keeps the heart of our business running smoothly! Although we are an e-commerce centric business, we do have a showroom for our products located in Long Island, New York.
What Methods of Payment Do You Accept?
Online orders can be paid for with VISA, MasterCard, Discover and American Express Cards. We also accept Paypal payments to verified addresses. Please note, if you are attempting to use a credit card online, the billing on your order must match the card that you are using. Our system also is unable to recognize P.O boxes as verified billing addresses. Although we can ship to a P.O Box, our system will not accept billing addresses that contain a P.O Box. For large purchases, we may call you for verification and ask you to submit a credit card authorization document. We accept credit cards and cash payments in our retail store, we just ask that you call prior to coming by to pay for your order.
Do You Sell on Amazon.com?
Yes. Our staff has been selling on Amazon.com since 2004. Our Amazon store name is “The Woodturning Store”. We try to offer a completely identical product selection on Amazon as our website. Sometimes, items are not suitable for Amazon for various reasons (shipping, special orders, etc.) and we do not offer them on Amazon.com.
Do You Sell on eBay.com?
Yes. Our eBay username is “The Woodturning Store”.  eBay is another great online marketplace and our staff has been selling on eBay since 1996. We often use eBay’s auction format to sell items below our normal store prices, in order to give our customers incentive to purchase and have some fun. All of our eBay items are brand new and the same as our store items unless stated otherwise. We will occasionally sell Open Box items on eBay, which will be indicated on the listing.
Are Prices the Same on All of Your Sales Channels (Website, Amazon.com, eBay.com)?
We take great effort to create the best buying experience for our customers on each of our platforms. Marketplaces can charge very high fees for selling products on their sites, so some items cannot practically be sold on all sites (for example, individual pen kits). We often create bundles and kits on marketplace channels to make the experience best for our customers. Also, the shipping methods and prices may be different on the marketplace channels. Most customers prefer to subscribe to our mail list and purchase directly on our website.
Do You Offer Club Discounts?
Of course we do. We are strong supporters of the AAW and Steve Fulgoni is a past President of two Long Island Chapters of the AAW. Contact us if you are interested in a club purchase.
ORDER QUESTIONS
Do You Have a Physical Store I Can Come Shop In?
We do have a showroom, but we do not have a browsing section of our store. If you are interested in a product, we will be happy to pull it for you and assist you with learning more about it! If We also ask that if you choose to come by, please call us beforehand at (631) 421-8665 so we can ensure we are providing you with our full attention.
Can I Come by to Pick Up My Order?
We do allow pickup of items purchased through our online venues. If you are local, you will see the option for pickup/pay in store at Checkout. Please call us at (631) 421-8665 prior to visiting the store. This will ensure we have your item available, are able to have your order ready upon arrival, and ensure the fastest checkout. Please note that some items are serviced by our technicians prior to pickup and require additional time. We will let you know if this is the case for your order.
I Can’t Login to My Account, How Can I Fix This?
On the top righthand of our website, click the Person Icon. Underneath LOGIN, select Forgot Password. It will take you to the next screen. Please enter the email address associated with your Account to retrieve your password. Make sure you are using the correct email address, the spelling and spacing is correct and that you are entering your email, and not a new password. Then click Reset Password. The password should then be sent to your email. Please be sure to check your Junk folder if you are not receiving it. Once you receive the email, please follow the prompts and select a password of your choice. If you are still experiencing issues with your login, please contact us at support@thewoodturningstore.com
I Want to Return an Item, How Can I Do This?
Please visit our Return and Refund Policy section for all Return related inquiries.
PRODUCT QUESTIONS
Where Can I Find More Information on Your Products? Do You Have Instruction Sheets?
We’re glad you asked! We have created our Learning Center to focus on all questions, how-to’s and product information. This is the place you will find instruction sheets, product care and videos to assist you with your projects and product knowledge. Many of our products also include helpful videos and downloadable documents, so be sure to check the product as well. If you are still unsure, or have a very specific question, please reach out to us at support@thewooduturningstore.com. We also are happy to accept any requests for videos and documents, as your feedback will allow us to create the best possible experience on our Learning Center.
What if There is an Issue with My Product?
We understand when the unexpected occurs. If there is an issue with your product, we are here to assist you. Please be sure to reach out to support@thewoodturningstore.com with your Order #, Product and Contact Information. If your order was received more than 30 days ago, we will evaluate the situation and respond accordingly. Based on the issue, we will work with you to find the best possible solution. I
Can you Sell the Plain Chuck Without the Jaws?
With some brands of chucks, we can certainly allow you to purchase the chuck without the jaws. Some of these brands include Oneway, Axminster and Record Power. Our Hurricane brand chucks are not sold without the jaws. Please note that standalone Chucks are a separate product than Chucks with jaws. If you are not seeing the option to purchase a standalone chuck, we may not offer it in that brand. You may always reach out with any questions at support@thewoodturningstore.com
I Am Interested in Purchasing a Lathe, How Can I Do This?
Great question! Some lathes that we sell are special ordered items. This means that they take time to manufacture and ship to you. Others are stocked and ship from our manufacturers or from our warehouse. Lathes have additional shipping fees, due to the size and weight of the product. If you are interested, please contact us at sales@thewoodturningstore.com. We also have a section dedicated to ordering information on Special Order and Drop Ship items here.
